Hospitals, clinics and health centres
Health
‘Adapting the care experience, from preparation to recovery, without replacing clinical assessment or treatment.’
Waiting, noise, light and uncertainty are part of the care experience. Preparing the environment makes it more predictable for patients, companions and staff.
Who uses the space
Patients
Before, during and after an appointment or stay.
Companions
Families and carers.
Staff
Reception, nursing, support and operations.
The pathway, applied to the sector
Four steps to being prepared.
After joining, which is everyone’s first step.
- Train. Training for frontline teams to observe, ask and offer options. Find out more
- Equip. NURA Kit in waiting areas and at admission points. Find out more
- Prepare. Information before arrival, clear routes and adjustments to light, sound and waiting. Find out more
- Certify. Certification of the whole experience, with no therapeutic claims. Find out more
The NURA Kit and signage support the experience; they are not clinical interventions.
What the organisation gains
Visibility
Public recognition as a member organisation and, later, as a certified place.
Measurable impact
Indicators of autonomy, participation and improvements carried into the shared space.
Speed
No building work: the programme works with the spaces that already exist.
Prepare your organisation.
Request a proposal for the full pathway.