Stage 5 · NO HUMAN B Standard
We do not certify that a resource is present.
We certify what the experience delivers. Certification is public proof of a new operational capability, and a sign, for every family, that they are welcome there too.
7 visible capabilities
People
Trained teams.
Tools
Support available.
Space
Easy to read and adaptable.
Before arrival
A predictable experience before arriving.
Identity
Signage and recognition.
Discovery
Visible to the community.
Proof
Certified.
10 verifiable criteria
The whole experience, as one system.
Space, kits, interfaces, training, information and operations, before, during and after use.
| # | Criterion | Scope |
|---|---|---|
| 01 | Physical access and mobility | Entrance, routes, reach, posture, rest and evacuation. |
| 02 | Sensory environment | Light, sound, touch, temperature, smell, crowding, movement and zoning. |
| 03 | Understanding and orientation | Predictability, signage, sequences, timings and cognitive load. |
| 04 | Communication | Plain language, alternative formats, listening and expressing preferences. |
| 05 | Digital experience | Accessibility, personalisation, compatibility and help when things go wrong. |
| 06 | Human interaction | Competence, attitude, options and a coordinated response. |
| 07 | Available support | Personal, portable, spatial and technological resources, spread out rather than concentrated in one room. |
| 08 | Safety and emergencies | Mobility, cognition, communication and regulation under pressure. |
| 09 | Choice, privacy and data | Voluntary access, the right to leave, consent, control and data minimisation. |
| 10 | Operational continuity | Maintenance, restocking, feedback, correction, improvement plan and renewal. |
What certification measures and publishes
Honest about what is missing.
- It measures gaps and publishes limitations.
- It requires an improvement roadmap.
- It promises to ‘widen access’, never ‘universal accessibility’.
- It is renewed regularly, with monitoring between cycles.
- It only comes after stages 1 to 4. A member is not certified.
Prepare your organisation for certification.
We assess where it stands and what is left to do.