Hotels, restaurants, museums and culture
Tourism and hospitality
‘The same table. Different ways to be at it.’
Some families give up travelling, visiting a museum or eating out because they don’t know how they will be received. Every prepared team gives them that choice back.
Who uses the space
Guests and customers
Choosing where to stay, eat and visit.
Families
Planning before they leave home.
Front-of-house teams
Reception, floor staff, guides and bookings.
The pathway, applied to the sector
Four steps to being prepared.
After joining, which is everyone’s first step.
- Train. Online awareness training for the whole team, in several languages, around shift patterns. Find out more
- Equip. NURA Kit at reception or the information desk. Find out more
- Prepare. Advance information on the website and in bookings: quieter times, calmer tables, routes. Find out more
- Certify. Certification and visibility for people choosing where to go. Find out more
What the organisation gains
Visibility
Public recognition as a member organisation and, later, as a certified place.
Measurable impact
Indicators of autonomy, participation and improvements carried into the shared space.
Speed
No building work: the programme works with the spaces that already exist.
Prepare your organisation.
Request a proposal for the full pathway.