Organisations /

Councils and public facilities

Local government and public services

‘From case-by-case accommodation to a lasting capability of the public facility.’

A bright council service desk; a member of staff writes something down to show an older man with a hearing aid.

A public service belongs to everyone. Preparing service desks, libraries, leisure centres and cultural venues means designing the service for everyone, from the start.

Who uses the space

Residents

Of all ages and at every stage of life.

Public servants

Those who serve, guide and decide.

Network of facilities

Libraries, sport, culture, customer services.

The pathway, applied to the sector

Four steps to being prepared.

After joining, which is everyone’s first step.

  1. Train. Large-scale training for council teams, with in-house trainers to multiply it. Find out more
  2. Equip. NURA Kit across the network of facilities. Find out more
  3. Prepare. Advance information, shared signage and low-cost adjustments in existing spaces. Find out more
  4. Certify. Certification facility by facility, visible to residents. Find out more

What the organisation gains

Visibility

Public recognition as a member organisation and, later, as a certified place.

Measurable impact

Indicators of autonomy, participation and improvements carried into the shared space.

Speed

No building work: the programme works with the spaces that already exist.

Prepare your organisation.

Request a proposal for the full pathway.